Complete Logistics

Complete Logistics had no digital system for clients to submit freight requests. Everything was handled manually over phone and email — slow, error-prone, and unscalable.

Build a professional web platform that allows clients to submit logistics requests online, track shipment status, and receive automated communications — reducing manual overhead by 70%.

I served as the sole engineer and product lead. I handled architecture decisions, UI/UX design, frontend development, backend API engineering, database design, and deployment.

• 1

  Designing a freight request flow that was simple for non-technical clients but captured all necessary operational data.

• 2

  Building a real-time status update system without overcomplicating the infrastructure for a lean team.

• 3

  Ensuring the platform performed reliably across US time zones with high uptime requirements.

Built a Next.js full-stack application with a structured multi-step request form, a PostgreSQL-backed admin dashboard for operations, automated email notifications via Resend, and a clean public-facing marketing site.

• Operational software needs to be designed around the user's mental model, not the developer's data model.

• Multi-step forms dramatically reduce submission errors when used with proper validation at each step.

• Investing time in the admin experience pays off — operators spend more time in dashboards than clients do.